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Product Description:
Most managers do not avoid difficult conversations because they do not care. They avoid them because they do not have a structure. Without one, the conversation feels like an attack. With one, it feels like leadership.
This toolkit gives you the complete system: frameworks to structure any performance conversation, diagnostic tools to identify the right response before you act, word-for-word scripts for six real scenarios, fill-in templates for documentation, and a four-level escalation system that maps each tool to the right moment.
Inside, you will find the C.L.E.A.R. framework for structuring every performance conversation from a minor correction to a formal PIP discussion, the S.B.I. feedback model for constructing feedback that stays factual and observable, a Will vs. Skill diagnostic to determine whether you are dealing with a motivation problem or a capability problem before you say a word, six word-for-word scripts covering the most common and highest-stakes scenarios managers face, five fill-in templates including a coaching-style PIP, and pre and post-conversation checklists.
The escalation system is built into the toolkit. Every script and template is mapped to a conversation level, so you know exactly which tool applies to where you are in the process.
This is not a course on how to be a better communicator. It is what you open the night before a hard conversation.
What is included:
Two core frameworks. A Will vs. Skill diagnostic. Six word-for-word scripts. Five fill-in templates. A four-level escalation system. Pre and post-conversation checklists.
Format: Digital PDF download. Delivered immediately after purchase.
Best for: Managers and directors who need to address performance issues, conduct corrective conversations, or deliver difficult news with clarity and without second-guessing every word.